**This position has no set schedule or guaranteed hours. Must be available to work a minimum of 3 shifts/month.

We are looking for a casual Check-in Representative to cover shifts for regular clinic and Urgent Care as needed.

This position is a vital point of contact for a patient entering the HealthPartners Clinic Stillwater. This position facilitates the check in process, including greeting, assisting and directing clinic patients/families; collection of co-pays; clerical duties such as answering phones, scheduling appointments, and coordinating waiting room flow; performs related reception duties as assigned.

Qualifications

Education:

High school diploma or equivalent

Skills required:

Excellent customer service skills.

Ability to interact positively with people from various cultures and backgrounds.

Must successfully complete all training programs during introductory period.

Experience required:

Two years in a position interacting with the public using telephones.

Excellent verbal communication skills.

Demonstrated ability to function with multiple priorities and interruptions.

Experience preferred:

Two years of experience as a medical receptionist

Two years of experience in a customer service position

Graduate of a formal training program in medical reception, an equivalent program, or a customer service program.

One year of customer service experience either via telephone or in-person within the last five years

Experience working with medical insurance in a professional setting

Computer proficiency:

Keyboarding skills

Knowledge in Microsoft Word, Excel, e-mail and internet products.

One year of experience using data look-up and data entry functions on a PC based computer system.